Mambo! Mimi ni Baba Yeyo 👋 — your Habari Call Centre data assistant.
I have complete data from
1 March to 8 April 2026 — that's 16,585 calls, 8,766 tickets, and every agent's full performance record. Ask me anything:
📞
Call Statistics
Daily volumes, abandon rate, repeat calls
👥
Agent Performance
Calls, tickets, FCR, conversion rates
🎫
Ticket Analysis
Categories, SLA, regions, open tickets
📈
Period Comparison
Trends and changes across periods